General Mobile Privacy Policy


The aim of this Privacy Policy is to determine the terms and conditions for the use of personal data either shared with General Mobile Company (the “Company”) on its website (the “Site”) by Site users/members/visitors (the “Data Owner”), or generated by the Company during the Data Owner’s use of the Site.

The Data Owner declares that they have been informed about this Privacy Policy and the processing of their personal data, and that they consent to the use of their personal data as designated herein.

What kind of data is processed?

The type of data processed by the Company and the data deemed as being personal data under the Personal Data Protection Law are listed under this section. Unless expressly stated otherwise, the phrase “personal data” shall refer to the information listed below, which is submitted under the terms and conditions of this Privacy Policy.

  • Contact Form - Subject/Reason
  • Contact Form - Contact Details
    • Name and Surname
    • Email Address
    • Phone Number
  • Contact Form - Device Details

Pursuant to Articles 3 and 7 of the Personal Data Protection Law, any data which has been rendered irrevocably anonymous shall not be deemed to be personal data pursuant to the aforementioned provisions of the law, and any processing activities regarding the foregoing data shall be carried out independently of the provisions of this Privacy Policy.

Who can access the data?

The Company can transfer the personal data of the Data Owner and any new data derived from that personal data through its use to its business partners, shareholders, suppliers, Company officials and Group Companies for realizing the aim(s) described to the Data Owner under this Privacy Policy, provided that such transfer shall be limited to the purpose of providing the related services.

The Company can share the relevant data with third parties, such as external service providers, hosting service providers, law offices, research companies, and call centers, including those sending SMS messages, for the purposes of developing the Data Owner’s experience (including improvement and personalization), ensuring the Data Owner’s security, identifying any fraudulent or unauthorized use, carrying out operational assessment research, correcting any errors regarding the Site services, and realizing any of the aims designated under this Privacy Policy.

The Data Owner understands that the said third parties can store their personal data on their servers located anywhere in the world, provided that such storage is limited to the purposes listed above, and that the Data Owner consents to such practice in advance.

The right to access data and request correction

The Data Owner reserves the following rights regarding their data;

  • To learn whether their personal data has been processed or not;
  • If the personal data was processed, then to request related information;
  • To learn the purpose of the processing of their personal data, and to learn whether such data has been used in compliance with such purposes or not;
  • To know the names of any third parties either located within or outside the country to whom the data has been transferred;
  • To request correction of the personal data if it has been processed inaccurately or incorrectly;
  • To request deletion or destruction of the personal data within the scope of the provisions of the relevant legislation;
  • To request notification of any correction, deletion or destruction carried out pursuant to the relevant legislation to the third parties to whom the personal data has been transferred;
  • To object to any results that are to the detriment of the Data Owner arising from the analysis of the processed data exclusively via automated systems;
  • To request compensation if any damages are incurred due to the unlawful processing of the personal data.

The Data Owner can use the “Data Supervisor Contact Form for Personal Data Owners” in order to exercise their rights regarding personal data. Any applications made accordingly are replied to within 30 (thirty) days at the latest. Detailed information on how to exercise their legal rights can be found in Section 10.2. “Replying to Applications” of the General Mobile Policy on Data Protection and Processing, which can be accessed through the website

The Data Owner undertakes that their information subject to this Privacy Policy is complete, correct and up to date, and that they shall update the foregoing if any changes occur. The Company shall have no liability in the event that the Data Owner fails to provide up-to-date data.

The Data Owner accepts that they may not be able to fully benefit from the operation of the Site and that any liabilities arising therefrom shall belong to the Data Owner if they make any requests that render the Company unable to use any of their personal data.

Personal data retention period

The Company shall retain the personal data provided by the Data Owner for the time period required by the processing purposes listed above.

In addition, the Company may retain the personal data in the event that any dispute arises between the Data Owner and the Company, provided that such retention is limited to the purpose of pleading as required within the scope of the relevant dispute and to the period of limitations specified under the relevant legislation.

Measures and commitments regarding data security

Under the terms and conditions designated in the relevant legislation or this Privacy Policy for the purpose of providing the appropriate security levels, the Company undertakes to take the required technical and administrative measures and to have the required audits performed in order to ensure that;

  • The personal data is not processed unlawfully;
  • The personal data is not accessed unlawfully, and;
  • The personal data is duly retained.

The Company may not disclose any personal data obtained in relation to the Data Owner to third persons in any manner contrary to this Privacy Policy and the Personal Data Protection Law, and may not use such data for any purposes other than processing purposes.

In the event that any links to other apps are provided on the Site, the Company shall have no liability for the privacy policies and content of said apps.


Changes in the Privacy Policy

The Company is entitled to change the provisions of this Privacy Policy at any time. The updated Privacy Policy becomes effective when submitted to the Data Owner by any methods whatsoever.